Widerrufsrecht

RETURN AND REFUND POLICY

This Return and Refund Policy applies to purchases made through this website, operated by ENGIN YILDIZ LIMITED.

Company Name: ENGIN YILDIZ LIMITED
Responsible Party: ENGIN YILDIZ
EIN: 42-4236343
Business Address: 1210 N Cherokee Ave Apt 416, Los Angeles, CA 90038, US
Support Email: support@vestrale.com

RETURNS

We want our customers to be satisfied with their purchase.

If you are not completely satisfied with your order, please contact us at:

support@vestrale.com

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received.

The item must also be returned in its original packaging, with all tags, accessories, and protective materials included, when applicable.

Return requests must be submitted within 30 days of receiving the order, unless otherwise required by applicable law.

NON-RETURNABLE ITEMS

Certain types of items may not be eligible for return, including:

Items that have been used, worn, washed, damaged, or altered after delivery;
Items without original packaging, tags, accessories, or protective materials;
Gift cards;
Final sale items, when clearly marked as final sale;
Personalized or customized products, when applicable;
Items returned without prior authorization from our customer support team.

RETURN PROCESS

To request a return, please contact our support team at:

support@vestrale.com

Please include your order number, full name, email address used at checkout, and the reason for the return request.

Once your return request has been reviewed, we will provide instructions on how to proceed.

Please do not send any product back before contacting our customer support team.

RETURN SHIPPING

Customers may be responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a defective product.

Original shipping costs are generally non-refundable unless otherwise required by applicable law or unless the return is caused by an error on our part.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong product.

To help us review the issue, we may ask you to provide photos or videos of the product, packaging, and shipping label.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund.

REFUNDS

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

support@vestrale.com

If your order has already been processed or shipped, we may no longer be able to cancel it.